📅 Last Updated: February 2026
1. What We Charge For
Easy Kagaz charges a service / consultancy fee for filling government forms, reviewing documents and submitting applications on your behalf. This fee covers our expertise and time — it is separate from any official government fees payable directly to government portals.
Government fees (e.g., Passport application fee, PAN fee) are paid directly to the respective government portal and are non-refundable under any circumstances.
2. When You Are Eligible for a Refund
You may request a full or partial refund in the following situations:
| Situation |
Refund Amount |
| You cancel before we start processing your application |
100% refund of service fee |
| Application rejected due to our error in form filling |
100% refund of service fee |
| Service not completed within 2x the stated processing time due to our delay |
50–100% refund depending on work done |
| Duplicate payment made accidentally |
100% refund of the duplicate amount |
3. When Refunds Are NOT Applicable
- Application rejected by government due to applicant's incorrect information or ineligibility
- Application cancelled after we have already submitted it to the government portal
- Delays caused by government processing timelines (outside our control)
- Applicant provided incorrect or mismatched documents
- Change of mind after work has started
- Government portal downtime or system outages
Official government fees paid through portals (passport, PAN, FSSAI, etc.) are non-refundable under any circumstances.
4. Refund Processing Time
Once your refund request is approved:
- Refunds are processed within 5–7 business days
- Amount is credited to the original payment source (UPI, bank account, etc.)
- You will receive a WhatsApp confirmation once the refund is initiated
5. How to Request a Refund
To raise a refund request, please contact us with:
- Your Order / Tracking ID (e.g., EK-123456)
- Your registered mobile number
- Reason for refund request
- Payment screenshot or transaction ID
Fastest way to raise a refund request: WhatsApp us at +91 78878 98004 with your Tracking ID and reason.
6. Dispute Resolution
If you are not satisfied with our refund decision, you may escalate your concern to our senior team by emailing help@easykagaz.in with subject line "Refund Dispute – [Your Tracking ID]". We aim to resolve all disputes within 7 business days.