Refund & Cancellation
Policy
Effective from April 2024. Providing total clarity on every documentation scenario.
100% Ease-of-Mind Guarantee
We treat your documentation as our own. If we fail to file your application due to a verified platform error on our part, we provide a full reversal of professional fees.
1. The Foundation of Our Policy
EasyKagaz is a private consultancy that simplifies complex government paperwork. Our fees consist of two distinct parts:
- Government Fees: Paid directly to the official state/central portals (Non-Refundable).
- Professional Service Fees: Charges for document audit, expert guidance, and filing assistance.
2. Eligibility for Full Refund
You are eligible for a 100% refund of the professional service fee under these conditions:
- 2-Hour Grace Period: Cancellation within 120 minutes of payment, provided no document audit has started.
- Duplicate Orders: If you accidentally pay twice for the same service id/transaction.
- Execution Failure: If our delivery desk is unable to initiate the filing process due to internal technical limitations.
3. Partial Refund Scenarios
In cases where partial work has been performed, we offer filtered refundability:
- Post-Audit Cancellation: If documents are audited but the user cancels before portal submission, 50% of the service fee is refunded.
- Government Rejections: If an application is rejected for a minor fixable error, we refile for free. If you choose not to refile, the service fee remains non-refundable as the work was completed.
4. Strictly Non-Refundable Scenarios
We cannot offer any refunds in the following "Points of View":
- Portal Submission: Once the "Successfully Filed" status is generated on the government portal.
- Document Fraud: If the government body identifies submitted documents as fake, forged, or altered.
- User Inactivity: Orders pending for 15+ days due to the user not providing requested documents.
- Change of Mind: Any request made after the document has been processed and delivered.
5. Timeline & Method
Verification Window
Requests are reviewed within 48 business hours by our billing desk.
Reversal Method
Refunds are processed to the original payment mode (Bank/UPI/Card).
Credit Completion
Funds typically reflect in your account within 5-7 working days.
6. How to File a Request
To ensure a fast resolution, please follow this protocol:
- Note your Order ID from the confirmation WhatsApp/Email.
- Message our billing desk with the reason for the refund request.
- Attach the payment receipt or transaction ID for faster tracking.