Help Center & FAQ

Process & Filing

How long does it take to process an application?

Processing times vary by service. e-PAN Cards typically generate within 48-72 hours, while Passport appointments depend on PSK availability. EasyKagaz processes all applications internally within 2 hours of document submission.

Do I need to visit any government office?

For most services (PAN, GST, MSME, ITR), the entire process is 100% online. You only need to visit a government office for services that require biometric verification, such as Passports or certain Aadhaar updates.

How do I track my application status?

Once your application is filed, we provide an Ack/Ref number. You can use our Track Status tool or message us on WhatsApp for a live update from our agents.

Security & Documents

Is it safe to share my Aadhaar/PAN on WhatsApp?

Absolutely. WhatsApp uses end-to-end encryption. Once we receive your documents, they are moved to our AES-256 encrypted vault. We automatically purge all sensitive documents within 15 days of service delivery.

What if my documents are rejected during verification?

Our expert agents manually review every document before filing. If we find an issue (e.g., blurry photo, signature mismatch), we'll notify you immediately to correct it before official submission, ensuring a nearly 100% success rate.

Payments & Refunds

What are the service charges?

Our service charges range from ₹99 to ₹999 depending on the complexity of the filing. This fee includes professional guidance, document audit, and full filing support. Government fees are extra and clearly mentioned during the process.

Can I cancel my order?

Yes, you can cancel your order within 2 hours of payment, provided our experts haven't already started the filing process. Please refer to our Refund Policy for detailed terms.

Is EasyKagaz a government entity?

No. EasyKagaz is a private digital consultancy firm. We simplify the documentation process for citizens by acting as an intermediary. We are not affiliated with the government; we simply help you navigate their official portals effectively.